Booking & Payment Policy

• 30% deposit is required to confirm your booking.
• Kilimanjaro treks: Deposit confirms your climb date, route and crew allocation.
• Safaris: Deposit secures your vehicle, guide and accommodation.
• The remaining balance is due 30 days before your arrival date.

• Booking confirmation: Within 48 hours of receiving your deposit.
• Full payment: No later than 30 days before your arrival date.
• Last-minute bookings: Full payment required immediately if booking within 30 days of arrival.
• We accept bank transfer, credit card or mobile money (M-Pesa).

• You will receive a written confirmation by email or WhatsApp.
• Confirmation includes: itinerary, route details, accommodation, inclusions and payment receipt.
• Please review all details and notify us of any errors within 48 hours.

• More than 60 days before arrival: Full refund minus bank charges.
• 30–60 days before arrival: Deposit retained (30% of total).
• Less than 30 days before arrival: 50% of total trip cost retained.
• Less than 7 days or no-show: 100% of total trip cost retained.

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation.

• Refunds are processed within 14 business days of written cancellation notice.
• Refunds are issued via the original payment method where possible.
• Bank transfer charges and currency conversion fees are deducted from refunds.

• Date changes are allowed up to 30 days before departure, subject to availability.
• Route changes may be made subject to availability and possible price adjustment.
• Changes within 30 days of departure are at our discretion and may incur fees.

Some hotels, lodges and camps have their own cancellation terms. Where applicable:

• Supplier cancellation charges will be passed on to the client.
• We will advise you of any special conditions at the time of booking.
• Force majeure events (natural disasters, political instability, pandemics) will be handled case by case.